We're Here To Help

faq icon 01


How much is servicing?

There is no flat fee on servicing an air conditioning.

Plus, we do not charge hourly rates, the price is only on the task required.

This is entirely based on your ACs model and the condition it is in. There are a lot of different servicing tasks and this is dependant on your ACs requirement and your preference. We do offer ongoing maintenance memberships that provides an annual discount when your maintenance is conducted yearly.

What is included in your quote?

All of our installation quote includes a 5 year manufacturer’s warranty and up to 5 years installation warranty. We include the power supply for the system and an itemized list of the system components.

Why do you need to inspect my property?

We inspect your property to do a head load calculation taking into account different aspects of the space. From this we can select the correct sized system and the most efficient location for installation.

Why can't you provide me a quote over the phone?


We can’t provide you a quote over the phone because there are too many variables to consider with regards to choice/size of system and method of installation. As professionals, we need to assess your home, conduct a thorough inspection and a heat load calculation to advise you on the best possible option for air conditioning your home or business.


The quote for a service or repair is based on your system and the condition it is in. It is best for a technician to visit you to inspect the system and provide you with a report and quote. Over the phone or online, we are not able to fully assess the condition of your system which would make it very difficult for us to quote you accurately. It would be misleading for any air conditioning technician to work on guesswork over the phone or online.

What does it mean to be an Arctick licensed dealer?

The Ozone Protection and Synthetic Greenhouse Gas Management Regulations 1995 (the Regulations) cover licensing requirements for those who work with fluorocarbon refrigerants and refrigeration and air conditioning systems.

In June 2005 the Australian Refrigeration Council (ARC) was appointed by the Minister for the Environment and Water Resources to administer the refrigeration and air conditioning aspects of the Regulations.

The Australian Refrigeration Council (ARC) is responsible for granting refrigerant handling licences and refrigerant trading authorisations, as well as conducting compliance checks and breaches on refrigerant handling.

As an ARC tick licensed dealer, it means we are authorised and trained to work with refrigeration and air conditioning equipment which means responsibly dealing with fluorocarbon refrigerant which is harmful to the environment if emitted to the atmosphere.

What brands do you offer?

We are specialised dealers and authorized partners of many leading air conditioning companies such as Daikin, Fujitsu, ActronAir, Brivis, Mitsubishi, Rinnai, Braemar, and Kelvinator.

Schedule an appointment with
one of our specialist today.