The true character and values of a company — and its people — are often best tested when things do not go according to plan. That was certainly the case with Job 108330 – the installation of our new ducted HVAC system. Accidents can happen, even with the best teams. On the second day of the installation, my ornate ceiling was accidentally stepped through, significantly damaging one of its key decorative features. The installation team, who had impressed me from the start of the day with their professionalism and confidence, were visibly shaken by what had happened. Despite this, they gathered themselves and continued the work professionally. Yunus, the team leader, was understandably upset, but remained remarkably calm and collected. What impressed me particularly was the way he continued to treat his team members with respect despite the pressure of the situation. He apologised to me and repeatedly assured me that Alliance CC would support me until the matter was resolved and I was 100% satisfied. Everyone was upset that day, and I am sure the management of Alliance CC was as well. What happened afterwards, however, is the reason I am writing this review. There were no “ifs”, “buts” or excuses from Alliance CC. They accepted responsibility for the damage and set about putting it right. Alliance arranged for two specialist ornate-ceiling plasterers to assess the damage and provide quotations. After approximately six weeks, the ceiling was repaired to an acceptable standard, as close as reasonably possible to its original condition. It is when something goes wrong that statements about company values are truly put to the test. In this case, the experience demonstrated to me that Alliance CC genuinely lives by the values it promotes — being like a family through care, respect and integrity; being honest and owning mistakes even when it is difficult; striving for excellence; and working hard and giving 100%. Yunus — thank you for being an exemplary leader: calm, collected and reassuring when those qualities were needed most. Leadership like that is much easier when you know you are backed by a company that will stand behind its people and its commitments. Con, Veysel, Loannis, Brody and Brandon — thank you for being hardworking, knowledgeable, willing to learn, respectful, courteous and clean throughout the installation. Charles, the sparky — thank you for rewiring and cleaning up the distribution board, making sure that it was not only neat but, most importantly, safe. James — thank you for following this job through from beginning to end. I am sure it is a relief for everyone to see it finally reaching a successful conclusion. And to the management of Alliance CC — thank you for caring about the outcome, accepting responsibility when something went wrong, and standing behind your commitment to ensure that I was satisfied. A company should not be judged solely by whether something ever goes wrong. Sometimes the better measure is what it does when something does go wrong. On that measure, Alliance CC has earned my respect. Kudos to the whole team. I am very happy to recommend Alliance CC to anyone considering their services.

Fantastic service end to end. The installers were professional, kind and communicated well. They did a great job installing three new units and replacing an existing unit. Shout out to Tommy, Shaad, Chris, Moe and Aidan.

Professional, honest and knowledgeable.

Thank you to Connor who did an excellent job servicing our air conditioners.

Amazing team. Thorough assessments and execution. Always on time and very friendly. Great job Aaron, Sean and JJ 👌

Fantastic service happy to book again

Fast, efficient and effective. Yunus and Gokhan were fabulous technicians, couldn’t ask for better service!

⭐⭐⭐⭐⭐ I couldn’t be happier with my new ducted air conditioning installation! A huge thank you to Vy, Eric and Juan for doing such an amazing job. From start to finish, they were professional, friendly and incredibly helpful. The workmanship was excellent — everything was installed so neatly and carefully, with great attention to detail. They really took the time to make sure everything was done properly and exactly how I wanted it. I especially appreciated how easy they were to communicate with. They were patient with all my questions, explained things clearly, and genuinely cared about getting the best result for my home. It’s rare to find a team that is not only skilled, but also so respectful, reliable and pleasant to deal with. Vy, Eric and Juan — thank you for making the whole experience so easy and for doing such a beautiful job. I absolutely love the result! Highly recommended! ⭐⭐⭐⭐⭐

I'm really happy with Ivan, Maisam and Mosa. They were incredibly professional and took great care with every part of the installation. Everything was handled properly from start to finish, including protecting the area and leaving everything clean afterwards. Highly recommend them.

From the time of quotation from JJ and the workmanship and professionalism from Aden and the team, we are really happy with the work and highly recommend them for anything eletrical

My enquiries were responded to very quickly - The service person was friendly , polite and I feel he completed the job satisfactorily .

We recently hired Alliance Climate Control to replace our old air conditioning unit, and our experience was extremely satisfactory. From the initial consultation, James took the time to understand our requirements, assessed our home, and recommended the right package within our budget constraints. The price offered was actually very competitive compared to smaller companies. On installation day, the three-man crew arrived right on time, prepared the space to keep the work area clean, and completed the job efficiently. Kye walked us through how to use our new system and made sure everything was running perfectly before leaving. Overall, we felt like we were in great hands with an established company, and we highly recommend them to others!

My old Brivis heating needed new parts …Alex quoted & explained well. In the following week Rahul installed the parts. He was very thorough and cleaned up well, took photos of the unit for me. Both staff members were very professional, and would recommend the company.

Christian was absolutely fantastic, explained everything clearly, did an excellent job and most courteous

We have been absolutely blown away by the service and quality of installation by Alliance who were recommended by a friend. From initial quotation and working through the best solutions through to the installation the team did a fantastic job in what was a hugely challenging installation of multi split and standalone split systems in our terrace (Job 108531). A huge thank you to Jake for taking the time to work through installation options and the dream team of Ahmad, Louis and Carlos for working non-stop for 3 days to get it all done to such a high standard. Big thanks also to the sparkies Aaron and Sean for the updated electrics and Ioannis for patching the ceiling like new. Please pass on our sincere thanks to all the team - they were awesome!

I was very impressed with the level of service provided by Alliance every step of the way. From the initial consult to the booking and arrangements, the two-and-a-half days of installation, clean-up, and follow ups, the service provided by everyone at Alliance was excellent. I felt across every aspect of the job and had all my questions answered. Yunus and his team of installers were thorough, polite, very clean, prompt and provided excellent communication throughout. I highly recommend Alliance for air con installation.

Return visit as satisfactory as the first, and we’ll be back! We found Kody, James and Andre all very professional and a pleasure to have in our home.

Had a great experience with Alliance! Had them install two ducted systems in our home and we are very happy with their work. Matt, Ahmad, Louis and Carlos were all fantastic and I would happily recommend them to others. 👍

The service supplied by Meedy, Jackie and Nicholas was very professional and fast. They were very respectful. Thank you

Great service, efficient installation, left the space clean. Very happy with the job done by Ivan, Maisam and Mosa 😊