Alliance was the fourth company that came to give us a quote for our air conditioning. I was not impressed with any of the first three! But I am super impressed with Alliance. The person I spoke with to arrange a quote was extremely helpful and the time I booked was arranged according to my availability. From the moment we met James we were impressed with his thoroughness in listening to our requirements regarding air conditioning, problem solving our complicated house, and listening and answering all our questions. We received the quote in a timely manner, and another appointment (at our convenience) was arranged to explain the quote to us and ensure we had no further questions.Once we accepted the quote all documentation regarding the timeline of payments for our account was made clear. I was particularly impressed with the fact that our final payment was not required until the job was completed and we were completely satisfied.Our job was completed over two days. All the men who worked at our house were just so lovely. They arrived on time, were very well presented in Alliance uniform, worked quietly (no loud music or yelling), and most importantly treated our home and every member of our family with great respect. They worked seamlessly together, were methodical and efficient, communicated with me the whole time, and tidied up as they went. Their attention to detail is also worth noting, even our roof space looked neater after they had been in our roof! Ken is a skilled manager who updated me throughout the process. They were well supported by Paul the electrician and the gentleman who did the gyprocking ( whose name I can't remember - sorry!).Ken, Quis, Shadi, Yanus and Julian deserve the highest praise for their work ethic.Thank you to them, James, and the whole Alliance team :)Written by Kate (on behalf of Jeff as well )