We're Here To Help


We’re going to be honest about this: we do make a mess! But we not only have the right materials to protect your furniture but we also have plenty of cleaning materials to clean up any mess we have made.

The clean up is part of every installation, service, or repair and we will always make sure to leave your home the way it was when we first stepped through your doors.

After you have approved your initial quote from us. A date best suited to you will be scheduled to install your brand new air conditioner!

When our team arrive at the site, the supervisor will go through every detail of the quote you were given by our sales team.

Our team will begin by ‘location confirmation’ which means, making sure that you are happy with outlet locations, return air location, outdoor location, control location etc.

Once this is confirmed we will begin installation. The entire process, depending on the type of installation could take anywhere between 1-2 days.

During this time it is recommended that you are at the premises for any questions you may have during the process. You are not required to do anything during the installation, only to ask our friendly staff any questions you may have.

We do have an after-care maintenance agreement which comes in three and five years where your air conditioning’s recommended yearly maintenance is sorted.

This annual service will make sure that the effective functioning of your system is maintained.

Plus, when you sign up for the maintenance program you will also be entitled to an extended warranty on the installation.

There are several factors to figure out what the best air conditioning system is most suitable for your home.

These includes:

  • Your budget
  • Functionality of the AC
  • Any allergies/respiratory concerns
  • The amount of rooms
  • The size of the rooms


Our air conditioning technician can provide you with a complimentary, obligation-free quote to identify the best air conditioning for your home or business. This includes a heat load calculation, space inspection, and efficiency study.

Installing an air conditioner is not a step you can overlook and hire a random, unlicensed “technician” from Gumtree to install your AC you bought on sale at Good Guys.

An incorrectly installed system could void your manufacturers warranty. Plus, it can massively reduce the lifespan of the system, along with the efficiency and performance. How? An incorrectly installed AC may need to work harder than it should which means higher energy bills and straining the different mechanical components in the AC. Over time, wear and tear is greater risking potentially costly repairs.

The best air conditioner in the market is entirely based on your preference and your home’s requirement.

  • What size do you need?
  • How much will it cost to run?
  • What is the initial installation costs?


Our technicians know and understand air conditioning systems from a large variety of brands. We are authorised dealers of many leading air conditioning brands such as Daikin, ActronAir, Fujitsu, Brivis, Mitsubishi and more. This means that our technicians are qualified to assess, plan and install the most suitable air conditioning solution for you in your home or business. Plus, we also receive exclusive deals and competitions directly from each brand on all their air conditioning systems.

Most importantly, we receive regular and specialised training to make sure our installations are picture-perfect and industry leading.

Size is one of the many factors that needs to be considered to make sure you have the most suitable air conditioner for your home.

This is entirely dependent on the heat load of the space you are trying to cool. The size of the air conditioner must be greater than the heat load calculation.

Our busiest months are the summer and winter months so from our experience, we are able to give a better deal that is most suitable to your home during offseason – spring and autumn.

Similarly, autumn is the best time to book in your annual maintenance as we are not booked up with long installation appointments like we would in summer and winter.

Our installation teams consist of an initial quote which is conducted by our operations team who liaise with you until the installation date. During the installation process there will be a team of 3 or more depending on the difficulty of the install. This team will consist of a team leader or a site supervisor, an installer as well as an apprentice, to ensure that customer satisfaction and comfort are maintained throughout the entire installation.

Ducted Air Conditioning Systems
Total control over the temperature even in individual rooms and spacesNot a solution for all types of homes – such as small apartments
More discrete than other types of AC units – usually hidden away in the ceiling or wallCan be a bigger investment than a split system
Also discrete in noise – generally quieter than split systemsWithout zoning functions, cooling one room will carry the cost of cooling the entire home
Ability to cool and heat your entire home 


Split Air Conditioning Systems
Non-invasive installations – mounted on a wall rather than within the structures of a buildingThe external condenser can be unappealing for some – it isn’t always easy to hide them away
Highly flexible – a system that can be mounted almost anywhere in the homeOnly able to circulate air in one large room
Quick to installThe system can be seen rather than hidden away in the ceiling
Lower installation and running costs than a ducted 


If you are unsure about which air conditioning system is best for your home, it is best to speak with a qualified and licensed air conditioning technician. Call us at 02 8061 5023 to have one of our senior technicians come out to conduct a heat load calculation for an obligation-free quote.


A service/maintenance/tune-up from Alliance Climate Control follows a 19 point checklist. This is a full inspection on all parts of the air conditioning system – indoor, outdoor, and everything in between. This can take anywhere between 45 minutes to and 90 mins each depending on the size and location of the units.

After the initial checks are done on the system, our technician will ask for your approval and proceed to service the units without any assistance from you.

However, we believe education is important and all of our technicians are happy to explain the process as they work through the service. Should you have any questions regarding the system and what we are working on, we are always happy to answer them.

Depending on the typical usage and maintenance quality and frequency:

A typical ducted air conditioner should last you around 15-20years before needing a replacement.

A typical split system air conditioner should last you around 10-15 years.

A HVAC professional will be able to advise you on replacement options.

Air conditioning manufacturers recommends a regular filter clean and scheduling a yearly maintenance for a HVAC professional to service the entire air conditioning. See our DIY Maintenance Guide for more information.

The frequency and type of cleaning will depend entirely on what type of system you are using whether it is ducted or split.

For a ducted system – the return air grille, which is normally located in a hallway has a bolt that unscrews. The return air grille is on hinges which will swing down, the filter inside will need to be pulled out, hosed with water the opposite way that the dust gets trapped to ensure all dust is cleaned from the filter. The recommended cleaning frequency for this is every 1-2 months depending on the use of the system.

For a split system there are two tabs on either side of the face of the unit. Gently lift these tabs up, the face of the unit will stand up, pull the filters out. Hose the filters in the opposite direction of trapped dust. This will need to be done every 1-2 months depending on how often the system is used.

For both systems, make sure the filter is dry before placing the filter back into the system.

Depending on the type and grade of your filter, consider a replacement every 3 months. These filters are not meant to last forever, especially when your AC is used on a daily basis.

We hear this at least once a day. An electrical and mechanical device needs regular maintenance/service/tune-up to make sure that it can continue to work efficiently.

Air conditioning manufacturers recommend regularly cleaning your filter and having your AC maintained by a qualified air conditioning technician on a yearly basis.

Like a car, an AC has many working and moving components that experiences wear and tear. Over time, bacteria, slime, dirt, dust and other pollutants even black mould will grow within your air conditioning. Unfortunately, black mould is very common, highly toxic and thrive in an unmaintained air conditioning systems.

Regular maintenance, service, tune-up will make sure that your air conditioning is functioning efficiently and not overworking which means reducing your energy bills. Most importantly, a regularly maintained air conditioning will mean cleaner and fresher air within your home”

The unit life will deteriorate very quick over time and the efficiency of the unit will become very poor.

This also means that your electricity bill will start to rise as your air conditioner is overworking to produce the same air quality.

Worst of all, you are breathing in the pollutants which can effect your health long term, especially if you or your family suffers from asthma, allergies, and any other respiratory illnesses.

This depends on the environment that the air conditioner is running in and the time that it runs for. For example, an air conditioner in a home or business that burns scented candles all day long will look very different to an air conditioner in a home that doesn’t. Air conditioning manufacturers recommends a service/maintenance/tune-up at least once a year. However, some of our customers especially business owners require 6 months or even quarterly services due to the nature of their business. Just like any electrical appliance, the better you look after it the longer it will last.

IF IT AIN’T BROKE, DON’T FIX IT” – You’ve heard this saying before, correct? This philosophy doesn’t apply to mechanical devices that can actually breakdown, like your air conditioner.

AC maintenance should be done every year around the same time and not on a ‘need basis’. This is the best way to keep malfunctions and costly repairs at shore. If you neglect your air conditioner system and skip maintenance, much like your regular dental check-ups, there is a higher chance of it breaking down early or needing major repairs.

Often more than half of your energy bills comes from heating and cooling appliances, so it only makes sense to keep your air conditioning working efficiently as possible. In fact, research found that proper and regular maintenance of your air conditioner improves efficiency and reduces energy bills by up to 35%. Plus, most importantly, you and your family will be breathing in consistently health and fresh air circulated from the system.


Air conditioners control the quality of air you breathe in when you enter the space it services. This may be beneficial for allergy sufferers only if the air conditioner is regularly maintained with a high quality filter such as the MERV-13 filter.

ACs work by circulating the air through a filter and a coil and back out. If the filter and the internal components of the system is not maintained regularly, pollutants such as mould, dirt, dust, and even pathogens can be circulated back into the room.

If you have allergic reactions when the AC is turned on, your body is most likely just reacting to the pollutants being circulated by the system. The best way to limit allergies with air conditioning is to schedule yearly maintenance and regularly wash out your high quality filter.

Generally, your AC should be set at at temperature just a few degrees below or above the outdoor temperature. Setting it extremely cold in summer will not cool your home any quicker and chances you are overworking your system and increasing your energy bills.

Your AC efficiency starts all the way from the initial installation of your air conditioner.

Depends on the size of the house the AC unit has to be correct kw size not oversized or undersized. This is why we always conduct a heatload calculation before installation.

Additionally, we recommend inverter systems for split system installations and zoning for ducted AC systems. Both of these accessories can give you more control over your air conditioning which will save you money in your next energy bill.

Generally, your AC should be set at at temperature just a few degrees below or above the outdoor temperature. Setting it extremely cold in summer will not cool your home any quicker and chances you are overworking your system and increasing your energy bills.

General cleanliness of the indoor and outdoor units should be maintained. This means cleaning the filter on a monthly basis and making usre nothing is blocking the condenser unit outside.

Much like a car, if your system is making unusual loud noises – chances are there is critical component that needs to be checked out ASAP. Your system could have a faulty water pump, clogged filter, or other parts that are worn out. Some of these issues are inevitable as a system ages. The best thing to do once this happens is turn the system off and call a professional!

There are range of factors that can cause your system to leak water. This is generally an issue for systems that are not regularly maintained.

Issues can include:

  • Blockage or restriction in the drain line – Faulty condensate pump
  • Leak between the drain pipe and the unit
  • Cracked condensate trays
  • Leaks from condensation and/or
  • Icing up of coils


A routine maintenance will make sure that these issues are kept in check to prevent your AC from leaking.

Gas recharge, gas top-up, gas refill, air conditioning re-gassing and any other variants of ‘re-gassing a home air conditioning’ – is unnecessary, illegal and can highly dangerous to our environment if not done with strict, mandatory procedures.

There are scenarios whereby an air conditioner unit will need re-gassing done but only by a qualified and licensed air conditioning technician. A gas leak test must be performed, before preceding with any re-gassing. See our Home Air Conditioning Gas Recharge & Leak Repairs for more information.


There is no flat fee on servicing an air conditioning.

Plus, we do not charge hourly rates, the price is only on the task required.

This is entirely based on your ACs model and the condition it is in. There are a lot of different servicing tasks and this is dependant on your ACs requirement and your preference. We do offer ongoing maintenance memberships that provides an annual discount when your maintenance is conducted yearly.

All of our installation quote includes a 5 year manufacturer’s warranty and up to 5 years installation warranty. We include the power supply for the system and an itemized list of the system components.

We inspect your property to do a head load calculation taking into account different aspects of the space. From this we can select the correct sized system and the most efficient location for installation.


We can’t provide you a quote over the phone because there are too many variables to consider with regards to choice/size of system and method of installation. As professionals, we need to assess your home, conduct a thorough inspection and a heat load calculation to advise you on the best possible option for air conditioning your home or business.


The quote for a service or repair is based on your system and the condition it is in. It is best for a technician to visit you to inspect the system and provide you with a report and quote. Over the phone or online, we are not able to fully assess the condition of your system which would make it very difficult for us to quote you accurately. It would be misleading for any air conditioning technician to work on guesswork over the phone or online.

The Ozone Protection and Synthetic Greenhouse Gas Management Regulations 1995 (the Regulations) cover licensing requirements for those who work with fluorocarbon refrigerants and refrigeration and air conditioning systems.

In June 2005 the Australian Refrigeration Council (ARC) was appointed by the Minister for the Environment and Water Resources to administer the refrigeration and air conditioning aspects of the Regulations.

The Australian Refrigeration Council (ARC) is responsible for granting refrigerant handling licences and refrigerant trading authorisations, as well as conducting compliance checks and breaches on refrigerant handling.

As an ARC tick licensed dealer, it means we are authorised and trained to work with refrigeration and air conditioning equipment which means responsibly dealing with fluorocarbon refrigerant which is harmful to the environment if emitted to the atmosphere.

We are specialised dealers and authorized partners of many leading air conditioning companies such as Daikin, Fujitsu, ActronAir, Brivis, Panasonic, Mitsubishi, Rinnai, Braemar, and Kelvinator.

In any room, heat comes from many different sources – computers, machineries, lighting and us, the humans that reside in it. Plus, the sun beaming onto the building, open doors and windows, or areas of leakage in the building can all allow heat to travel into the room. The sum of all these heat sources in Kilowatts tells us the heat load. We use the heat load calculation to identify the air conditioning size needed for your home. The AC’s output must be larger than the heat load/heat gain in your home for the AC to work effectively.

How does it work?

An air conditioner can transform the temperature, humidity or general quality of the air. More specifically, an air conditioner makes your home a cold or warm comfortable place, by drawing heat energy out of the house and transferring that heat to the outdoors, then replacing the air inside your home.

How do split wall and ducted air conditioners work?

The air conditioner in a ducted heating and cooling system delivers cool air across ductwork inside your home, by providing a process that draws out the warm air inside, removing its heat.

In a split system, the compressor condenses and circulates the refrigerant through the outdoor unit, shifting it from a gas to a liquid. The liquid is then forced through the indoor evaporator coil. The indoor unit’s fan circulates the inside air to pass across the evaporator fins. The evaporator’s metal fins exchange the thermal energy with the air around it. There, the refrigerant turns from liquid into vapour, eliminating any heat from the surrounding air. As the temperature is taken out from the air, the air is chilled and carried back into the house.

From that point, the outdoor unit then turns the refrigerant vapour back into a liquid, eliminating any heat. By the time the liquid leaves the evaporator again, it is a cold, low-pressure gas, eventually returning to the condenser to start the trip all over again. This process continues until your home reaches the programmed desired set temperature and detected by your thermostat.

About Alliance

At Alliance Climate Control, all of our technicians are hired and trained in-house on a regular basis. We do not use any contractors.

Schedule an appointment with
one of our specialists today.