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Installation

Will you make a mess? Will you clean up?

What happens when we come out on site, how long does it take, do I have to be around, can I be around, what do you need from me?

Is there an after-care service?

What type of air conditioning system is right for my home?

Why does installation matter?

What is the best air conditioning system on the market?

What size air conditioner do I need for my home/business?

When is the best time to buy a new air conditioner for your home?

Who will supervise and manage my installation?

Ducted vs Split System – Pros and Cons

Maintenance

What happens when we come out on site, how long does it take, do I have to be around, can I be around, what do you need from me?

Is there an after-care service?

What is the life expectancy of an AC unit?

What maintenance is required from me for my new air conditioner?

How often should I clean the filters in my air conditioner? How do I clean the air filters?

“There’s no tune up need, it’s not a car”? All it needs is the filters cleaned every so often, that’s it.

What if don’t get my AC serviced?

How much is servicing?

How often do I need to get my AC serviced?

Why does my AC need to get serviced?

Tips

Will AC affect my allergies?

What temperature should I set my air conditioner to?

How can I reduce my electricity costs from my AC? / How can I make my air conditioner work more efficiently?

Why is my AC making a noise?

Why is there water leaking from my AC?

Does an air conditioning unit ever need re-gassing/topping up?

Quotes

How much is servicing?

What is included in your quote?

Why do you need to inspect my property?

Why can’t you provide me a quote over the phone?

What does it mean to be an Arctick licensed dealer?

What brands do you offer?

Why do you need to a heat load calculation before my installation quote?

How does it work?

How does air conditioning work?

About Alliance

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Google Rating

4.9

Based on 558 reviews

Alliance Climate Control

4.9

Andrea Rossetti

00:31 18 Sep 21

Professional and helpful staff. Very satisfied with the whole process, from booking the appointment to the installation.Thank you to B.J, Thomas, Peter, Kirk and Melissa!

Alex Tomkins

22:35 16 Sep 21

The guys were great and our air cons a dream. Thanks Jonathon & Mina

Kevin Kevaliers

06:32 15 Sep 21

Great service from Technicians Jonathan and Mina. Very professional and polite. Would recommend their work.

Laila

00:43 15 Sep 21

Adrian, John, Ray and another person (sorry!), installed a 3 phase system into our house. They were on time, worked in tricky conditions, and supported each with their safety. I would recommend them whole heartedly!

Sue Stengos

05:24 14 Sep 21

Very professional service from the start – phone enquiry with Mellissa, to the quote from Goran, to the installation by BJ & Thomas. Highly recommend this team.

daniel keigaldie

04:37 08 Sep 21

Great customer services and punctual thanks Shazim Mohammed

Sarah Agar

22:51 07 Sep 21

Jonathan and Christian from Alliance did a great job installing a reverse-cycle air conditioner – really professional, and I appreciate the care they took to keep things tidy and clean. Very happy, definitely recommend these guys!

nick townsend

04:40 07 Sep 21

We recently had Alliance come in to do a new installation of a fully ducted reverse cycle system to replace our old Gas Heating unit and we could not be happier with the results.Our home had some unique challenges when it came to heating due to high roofs, which multiple other companies could not provide a clear plan for but the Alliance team presented an excellent plan to address it and the results have been fantastic.This is a great, friendly team. Would recommend them to anyone looking for air-conditioning and heating services

Craig Curtin

00:20 03 Sep 21

Evan Cameron

03:09 25 Aug 21

Responsive to feedback. See their reply.

Andrew Shearer

00:17 11 Aug 21

Technician Aaron Davidson was outstanding and very tidy.

James Buchanan

04:10 07 Aug 21

Adrian and Chris installed a new power board and they did a magnificent job. We would like to award them 5 stars for their work. We are very impressed with the work they did.

George G

09:47 20 Jul 21

Absolute first class service from start to finish. Thank you very much for a great customer experience. My recommendation to for anyone needing any air conditioning service do not look anywhere in else, use Alliance Climate Control.

Russell Barratt

05:42 19 Jul 21

I recently contacted Alliance Climate Control to replace/upgrade an old ducted reverse cycle system in the family home. The degree of professionalism was very high right from the first enquiry, including all follow up confirmations and booked home visits. After reaching agreement, the installation was arranged quite quickly and carried out meticulously. Well done and a big thank you to Ian, Andrea, Mario and Sam, for completing that installation work and having to contend with a bunch of people either working from home or studying.

Andrea Brown

07:05 15 Jul 21

I had Kevin, Jonathan, Mina, and Aiden come and install a new ducted system into my house today. Not only were they all very friendly and professional they explained everything and cleaned up at the end of the day like they weren’t even here. They were all COVID safe and wore masks throughout the install. I would definitely recommend Alliance to anyone wanting any type of air conditioning system. Thanks again :)

Susie Burrell

01:05 13 Jul 21

Gabriel & Liam were outstanding. They were professional, polite, efficient and cleaned our AC and had it working very quickly. Cannot recommend them enough. Outstanding service

Olivia Ross

21:33 12 Jul 21

Really quality service and no mucking about.

Charles Lin

00:41 10 Jul 21

Complete the quote and installation of ducted gas heater within a week from my first contact with them. Extremely responsive and professional compares to other companies I have used before.Highly recommended.Especially thanks Jonathan and Urina for your services. Top job for the installation.

Rachael Casella

06:03 09 Jul 21

Really impressed with Alliance. Tory and Jake were great to deal with for service and organisation of a new unit installation. As for the installation BJ, Solomon and Thomas did an amazing job! Professional, skilled and kind. Would highly recommend them.

Flavia Nogueira

00:51 08 Jul 21

Jonathan and Mina were fantastic, they both showed a great willingness to fix the problem and finding best solutions. They are great.

Mathew Tomkins

00:14 07 Jul 21

John Shawcross

23:14 06 Jul 21

We had a very tricky job for our multi split aircon install, but after a momentary wobble, the install team did a fantastic job. Nothing was too much trouble. Thoroughly recommended.

Vicki Ho

03:15 06 Jul 21

John M, Chris D and Adrian were the technicians who worked upgrading my power board. Very professional – prompt and efficient. They did a great job, would highly recommend them and Alliance.

Kevin Reid

02:13 06 Jul 21

I highly recommend Jonathan and Mina for doing a fabulous job on installing my new Rinnai air conditioning system. They are absolutely the best tradesmen I have ever had the pleasure of employing. The staff and management at alliance climate control and also a pleasure to deal with and they offer the alliance care ongoing maintenance service which I am very impressed with.If you are looking for new air conditioning now would definitely be a good time to ring alliance climate control. Well done guys I’m so happy.

Ben Roberts

00:45 05 Jul 21

Selina Rog

09:53 02 Jul 21

My new air conditioner is working great. Thank you to the installers Jonathan and Mina who were professional, polite and communicated the processes throughout.

Elliott Yancey

07:10 01 Jul 21

The team Kristin, Aaron P, John M, and Chris D were as good as it gets. From my initial request with Adrian, confirmation appointment with Kristin to the actual work undertaken was all a pleasure. For me as a customer I was again impressed with their expertise and their communication. There’s a lot to be said about Alliance, all good!

B K

00:23 01 Jul 21

The team were absolutely brilliant. The most professional team I have had the pleasure of meeting. Thankyou to Ian, Thomas, BJ, Mario, Solomon, Ellis and the electrical team Adrian and John. They went above and beyond to install my heating and AC. They went above and beyond and I am grateful. Highly recommend.

ian atkins

22:42 29 Jun 21

Very good service from Jonathan and MinaVery professional,covering carpet and furniture and very helpful in answering all our concernsDemonstrated how the unit works and left the house very cleanThanks guysIan

Johnny Dang

00:37 29 Jun 21

Gabriel the technician who came out to service the AC at our business was fantastic to work with – very knowledgeable, professional, and patient with someone who knows nothing about air conditioner units. He took them time to answer all my questions and explain what kind of set up we currently had and what needed to be done. I was previously advised by another company that our whole air conditioning system needed to be replaced however I found out this was not necessary – we just needed a good service and replacing of some ducts.We had a great experience with Alliance Climate Control, will definitely use them in the future.

Andrew Metcalfe

08:38 28 Jun 21

The whole process of installation, from initial enquiry, through quoting and system design, and final installation, was smooth and easy. Everyone went out of their way to be helpful, everyone was polite, efficient, professional, careful. The outcome was better than we had dared to hope. We would definitely use their services again.

Kara Mackie

01:48 28 Jun 21

Minar and Jonathan were courteous, punctual, efficient and professional whilst managing the removal of our broken heating system and installing a new system. They were also great with my two boys 7 & 8 who were very interested in the installation process. Would definitely recommend based on quality of service.

Jacki Alcock

01:20 28 Jun 21

My experience with Alliance was great from start to finish. They were really fast at getting back to me and communicated really well. The quote was very thoroughly done and explained by Tory. Jonathan and Mina were wonderful on the day of the installation. Very professional, polite and fast. Couldn’t have been happier.

Vivi

22:49 24 Jun 21

Provided all documents required by the strata. When they came to inspect and install the air con, Kirk, BJ Peter and Solomon were professional and kept the place clean afterwards. They took the time to explain everything and made sure to ask if I had any questions.

Anthony Baker

03:18 24 Jun 21

I am very satisfied with the service I have received from Alliance. I found them on line , read the history of this company and from the very beginning I have received total satisfaction. The installation today was carried out by Jonathon & Mina who were amongst the most professional trades persons I have dealt with lately. They were on time , very obliging and clean. They installed the new Aircon in a expert and professional manner.They knew exactly what they were doing. I am completely satisfied and thank them for their excellent service.

Simon B

12:11 22 Jun 21

Amazing service by Kirk definitely will use again A+

Tapas Basu

10:24 22 Jun 21

The Alliance team installed a ducted reverse cycle system on the first floor and a split system on the ground floor of my house yesterday.The team did a great job. They were punctual, courteous and treated everything with care. I am very happy with the systems.I would particularly like to mention Jonathan, Mina and Thomas for excellent customer service.

Graeme Ross

09:00 16 Jun 21

Philippa Macaskill

05:55 11 Jun 21

Aaron and Liam did a great job! They were professional, courteous and prompt. After being without heating for several weeks we really appreciate the help from Alliance. Thank you!

laleh omalaki

11:53 07 Jun 21

B.J, Mario, Solomon and Goran were such a great team, helping me out in every step of the process from choosing the right AC unit to installation and instructions on how to operate and change the filter on my own.Very professional and they did a high quality job so would definitely recommend them

monkeymoomoo

01:46 02 Jun 21

We had issues with our ducted heating. Raj, Alex and Kody came out on 2 separate occasions. They were professional, fast and able to resolve the issue without over charging us. They also fixed the work of someone else who had made a mistake in their assessment. Thanks so much!

Anna Field

01:21 01 Jun 21

Could not recommned more highly. Jamie came first to assess our situation and gave me a through report and recomendadtion of the scope of work required. What I relaly loved is that Jamie also did the work with a colleague Gabriel. They layed down protect covers, cleaned up very well after themselves and then showed me the results of their work. Very professional service…..I now have a happy aircondiiton system again!

Roger

02:15 29 May 21

I sent a quote in on Friday afternoon, and by Saturday noon the AC was inspected and fixed. The work done was highly professional, organised and finished early. After work documentation is also very presentable and complete.

THERESA SHELLSHEAR

03:37 28 May 21

Prompt service of the installation of AC.All tidied when completedCourteous tradesmen

Marta Pena

04:44 25 May 21

Very neat and clean installation of a new ac. Courteous and knowledgeable technicians. Thanks to B.J., Mario, Peter and Kirk.

Mirco Galassi

23:32 22 May 21

Saul Milner

01:38 10 May 21

B.J., Mario and Raj installed a new split-system and explained the whole process and what they would have to do (move some pipes/drains etc) and were very polite and courteous. Called several times before to let me know their arrival time and completed the job without any fuss. AAA++!!

Peter May

10:07 07 May 21

Very happy with the installation, thanks to Kirk, Sam, Shadi and Andre. Every detail was well planned and executed. Workmanship was spot on, they left the area clean and tidy. The new system is working great.

Julie Evans

02:39 06 May 21

Jake and Liam came to do a quote today at my house. Excellent manner, extremely polite. They took the time to listen to me and came up with an excellent solution for fully ducted air conditioning in my house.

Bernadette Bull

03:23 04 May 21

Yearly general maintenance was carried out by Jamie on my air conditioning system. I was very impressed with his workmanship and courtesy. He explained everything he was doing, which was very helpful for me. I can highly recommend them. I felt like a valued customer.

john charrington

06:39 01 May 21

I rang Alliance who I had n’t dealt with before but got an appointment to repair my Brivis warm air system on a Saturday their serviceman rang me ahead of arrival and arrived at my house on time. How wonderful, a rare occurrence these days. Will i use Alliance again yes definitely. It is great to deal with a company that not only talks about service but delivers it may be you could teach the phone companies how it’s done!!!

Daniel Garing

09:28 30 Apr 21

Alliance were impressive from the initial meeting & throughout the installation process. Ian, Thomas & Ellis were such an impressive team; efficient, professional, considerate, mindful of family pets, prepared & cleaned up excellently. Clearly very happy to highly recommend Alliance Climate Control. Regards, Rowena in Newport

Zachary Hau

01:52 30 Apr 21

Professional, friendly and helpful. Good job, Jake and Team Alliance.

Brenda Hunter

05:13 29 Apr 21

Good equipment, reliable and helpful to deal with including times to visit and phone on approach. Installers (Kevin, John & Paul) well organised, clear communication and careful work. Office staff are also helpful and reliable.

Sue G

03:33 28 Apr 21

Matt and Aaron from Alliance were terrific. They were courteous and efficient and nothing was a bother. As an added bonus, they left my house cleaner than they found it!

Andrew McInerney

00:56 27 Apr 21

Chandana Wasala

04:21 24 Apr 21

Serena Goh

11:27 23 Apr 21

Had a great experience with cleaning mould in filters. Good fast and quality service, ACs running as good as new! 😀😀😀😀

Anthony Fitzgerald

00:30 23 Apr 21

graeme gill

05:56 19 Apr 21

Alex was excellent. He came on schedule, was highly proficient, and efficiently fixed the problem. A pleasure to deal with.

Victoria Baird

07:28 10 Apr 21

I contacted Alliance Climate Control to get a split system air conditioner installed in my apartment. I was impressed by their professionalism from start to finish.Kirk came out to view my apartment and recommended a unit that would comply with my strata bylaws, shortly after the visit all the necessary paperwork and plans to submit to strata were in my inbox.Michelle kept me up-to-date on everything related to the timing of the installation. I was working from home when BJ, Jonathan, Andre and Aaron were installing the unit, they worked really well together and went above and beyond to make sure everything was left neat and tidy – they even helped me to re-hang some paintings on the wall! I would definitely recommend!

Rochelle Kelly

04:23 09 Apr 21

Great service and excellent job – our air cons have never been so clean! Would highly recommend Aaron.

makayla walker

02:34 08 Apr 21

Jane Drabble

07:45 06 Apr 21

Mary Sandstrom

01:31 06 Apr 21

Thank you Kevin and Dario for your professional installation of our AC.

Rizwi Alam

15:11 03 Apr 21

Ekaterina Revyakina

22:38 01 Apr 21

Very pleased with the new ducted AC, as well as the whole installation process. Although, I expected it to be messy, Sam, Shad and Thomas explained the whole process to me and installed everything very fast and with minimum mess. Thanks guys!

Iris Wainer

22:41 31 Mar 21

B.J and his team , Jonathan and Andre were on time and really a pleasure to have install our air conditioner.They were professional and left the apartment spotless.Tory gave us the original quote, a pleasure to deal with.Thank you guys.

Sean Bundy

01:00 29 Mar 21

Jake turned up on time, recommended some preventative maintenance options to keep ducted air conditioning system operating efficiently as part of annual maintenance check. Really happy with the service.Also had electrical work done by an excellent technician Adrian H. Again he turned up on time, completed safety inspection and made a number of recommendations. Adrian made a number of required repairs, installed new led light fittings and a number of other electircal upgrades. He wnet above expectation with level of service and really happy with the work done

John and Lindy Holmes

02:53 24 Mar 21

Excellent professional service from the initial contact through to delivery and installation. Jamie Lee was very helpful on how we wanted to deal with a replacement split system for our old unit and gave us a quote to cover the whole job. Technicians BJ and Sam had a great attitude and dealt with a small change to the original plan I requested on site with absolutely no fuss. I happily recommend this service.

Liz Wiggins

01:39 24 Mar 21

We had multiple air conditioning companies come out to advise if and how we could install an additional head unit downstairs in our two storey, double brick apartment without using any conduit.The answer from all of them was it could not be done. We then finally called Alliance, they came out, spent time measuring and then confirmed it could be completed with some core drilling through the slab, etc etc.Anyway D’day arrived on Monday and we were super nervous, however BJ the head installer was awesome and he did an incredible job. He could have taken the easy way out but he didn’t, and we are so happy with it.Some may say it was expensive compared to a traditional install of a spilt system but we say it was worth every penny – you pay for what you get.We did have a little hiccup when they core drilled as unfortunately they cut through the antenna and internet but this was fixed the same day by their electrician.We have already recommended them to our neighbours who have booked them in and to the rest of the owners in our complex. We highly recommend them to anyone, even more so if you have a difficult install!

Michael Browning

23:29 23 Mar 21

Installers arrived on time. Very courteous and professional. Cleaned up after the installation. Highly recommended.

Nilesh Wagh

04:06 20 Mar 21

On 5 March 2021, I had a brand new air conditioner split system from Fujitsu supplied and installed by Alliance Climate Control in the room of my younger brother. The names of the technicians were Shadi Darmo and Christian. Both were extremely professional, polite, kind and were experts at removing the old air conditioner and fitting and installing and testing properly the new one. I was very impressed with the quality of work performed as the new air conditioner is working fine and there are no problems so far whatsoever. I will highly recommend other customers thinking of buying and installing a new air conditioner to strongly consider using Alliance Climate Control as I will be using them again because in the recent past, they also did a DEEP CLEAN of the split system Mitsubishi air conditioner in my room which is about 5+ years old and now I feel like I am in Antarctica based on the improved performance after the thorough service as the cool air blowing is THAT much colder and more forceful than ever, exactly like a brand new product. Thanks to the Alliance Team for their punctuality, excellent pricing and quality workmanship.

Em Caunt

08:36 17 Mar 21

had wonderful service from the quote done by Tory to the installation done by B.J. Kim and Kai. The team were friendly, very professional, near and tidy and answered all my questions. Very impressed

Janine Coppi

07:25 17 Mar 21

BJ, Kim, Kevin, Dario and Tory did a brilliant job, would recommend using Alliance for air-conditioning installation purchase.From the initial quote by Tory, through to the final installation by BJ and team Alliance were professional and courteous. A pleasure to deal with and I’m very happy with the unit they recommended.The installation was quick and efficient and they did a great job of cleaning up afterwards.Would use them again.

Carolyn Adams

02:02 16 Mar 21

I was so impressed with Alex. He took the time to figure out what was wrong with our system and explained our options very carefully. Thanks Alex!

Robert

06:21 15 Mar 21

Kevin, Dario and Kai did an excellent job installing an air conditioner.

Chris Kosasih

05:29 15 Mar 21

Paul Psirakis

13:59 12 Mar 21

Angela Andersen

09:25 11 Mar 21

Noah Buenaventura

00:13 11 Mar 21

Routine aircon maintenance / cleaning. Technician was friendly and informative. Service was thorough, efficient and reasonably priced. Would call again for future maintenance / repairs. Highly recommended.

Peta Moore

06:07 10 Mar 21

Great work Shadi and Andre! You are fast, efficient and friendly. Thank you for all your time going through the manual and leaving the work site cleaner than we you arrived. Much appreciated!

ardie bush

01:36 09 Mar 21

Kim Neale

04:16 08 Mar 21

Adrian H. was very efficient. New LED downlights working well.

ESTRELLA GLINOGA

00:44 08 Mar 21

Excellent service, prompt, knowledgeable, polite, confident by Shadi and by Andre. I can recommend them and Alliance to everyone.

Louie Trajcevski

05:38 07 Mar 21

Just had my second upgrade. First my aircon 3 months ago by Sam & his crew. Second upgrade my switch board upgrade & smoke alarms by Adrian a few days ago. They both did a fantastic job. Very happy with both installation & would like to thank Joshua & Darko for their best quotes for both jobs. Would recommend to family & friends & anyone.A Big Thank You to Alliance Climate Control & staff for a hassle free experience, keep up the good work.

Tracy Simpson

07:12 04 Mar 21

Karen Lewis

04:16 04 Mar 21

Mithin Khan

00:04 02 Mar 21

Excellent service. Jamie is a legend.

G Dun

23:02 27 Feb 21

Kim, B.J and Goran were all highly professional and worked diligently to deliver a great result. Will definitely be using them for future work. Very happy.

Jason Yin

11:39 27 Feb 21

very impressed with the work of one of Alliance’s team, Kirk, Sam, Dario, Tom and Harry. good blokes and handled the 25kw big unit with care and confidence, they know what they doing and job delivered seamlessly.I found this company very organized with their structure and definitely recommend to anyone who has needs for it.

Peter McCool

04:52 24 Feb 21

Great service from start to finish. Alex came out to repair our current AC unit however recommended us upgrading to a new unit would be more economical. Within days he had organised installation. The install was done in half a day by BJ and Kim. They took away all rubbish, swept the floors around the work area, and even set up the apps on our phone to operate the system remotely.Five star service start to finish! Can’t recommend these guys highly enough!

Vincent Lim

01:56 23 Feb 21

Just had daikon/ac installed by technicians Kevin,Kai,Aaron

S Jacobs

03:31 22 Feb 21

Ash T

11:03 18 Feb 21

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