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We’re not happy, until you’re happy.
We’re not happy, until you’re happy.
If you’re on the lookout for a new air conditioning system or want your current one serviced, get in touch with us. From your very first call to the end of the job, there are no hidden costs or nasty surprises.
When you get in touch with us by phone, email or a website query, you’ll be connected with a customer service team member to schedule a visit to your home. At this stage, they’ll collect some basic information, including:
Each Alliance Climate Control job is attended in-person by a licensed tradesperson, whether it’s an installation or service call.
We’ll discuss your home, your preferences, and your budget before inspecting the property, measuring rooms, checking roof space, assessing electrical capacity, and reviewing ductwork conditions.
You’ll be given multiple premium, mid-range, and value-driven options to choose from before any work begins.
We’ll ask about your symptoms and system history before inspecting your existing unit, diagnosing the fault, checking components, and identifying any access or condition issues.
We’ll explain just what needs to be done and why before we begin work.
At Alliance Climate Control, our quotes are prepared during our visit or shortly after it has been completed. We have two main types of quotes:
Whatever is quoted is exactly what you’ll pay. Your quote covers:
Quotes are valid for 30 days. Flexible payment options are available for new installs.
Quotes are provided at a fixed price or as an estimate, once we have thoroughly diagnosed the fault. Your quote covers:
No work begins until you have approved the scope. Most repairs are completed on the same visit.
Sometimes we uncover unexpected issues during a job, such as hidden damage, cramped roof access, or old wiring. If that happens, we stop work, explain what we’ve found, and wait for your approval before doing anything further. Nothing happens without a yes from you.
Our standard scheduling window is from Monday to Friday between 7am and 4pm, as well as Saturdays from 8am to 3pm. The Alliance team will arrive at your property fully briefed on the job, so you won’t have to explain things again.
For emergencies with no heating or cooling, we aim to be with you within 48 hours. If we notice anything unexpected mid-job, we put down our tools and get your approval before continuing.
After we’ve installed your brand new system, an Alliance Climate Control team member will take you through your system’s controls, any zoning features you might have, as well as filter maintenance. We’ll provide you with all of your air conditioner’s warranty and compliance certificates.
Once we’ve finished servicing your system, our experienced technicians will describe exactly what they’ve done, as well as any components that have been replaced. Should the issues persist after our repairs, we’ll return to your property for additional service without any added charges.
10% off all services
Priority booking every season
Lifetime workmanship warranty
No. All Alliance work is completed by our own in-house team. We do not use subcontractors on any installation, service, or repair job.
Site visits and consultations for new air conditioning installations are completely obligation-free. There is no charge to get a quote on a new system. Service, repair, and maintenance calls are charged depending on the type of visit.
Yes. All installation quotes are fixed price. Whatever is quoted is exactly what you pay. If unexpected issues arise during a job, we stop work, explain what we have found, and seek your approval before proceeding. No additional work is carried out without your consent.
If an issue persists after our repairs, we will return to your property for additional service at no extra charge. All repairs come with a 1-year warranty covering parts and labour.
Alliance is a specialist dealer for Daikin, Panasonic, Fujitsu, Actron, and Brivis. We also install Mitsubishi Electric, Kelvinator, and Hitachi. For every job we provide multiple options across premium, mid-range, and value tiers so you can choose what suits your budget and home.
Every recommendation is based on an in-person site inspection. We assess your property size, layout, roof space, insulation, and how you plan to use the system before suggesting anything. We select brands based on performance, reliability, and suitability for your home, not on a single brand preference.
Alliance provides a lifetime workmanship warranty on installations backed by Alliance Care membership, a 2-year extended manufacturer’s warranty on new installations (applicable to the 7-year maintenance plan), and a 1-year warranty on all repairs covering parts and labour.
For emergencies involving no heating, no cooling, or a safety concern, we aim to attend within 48 hours. Standard bookings are scheduled as soon as availability allows.
