Alliance Climate Control
Terms & Conditions

About these Terms

These are the Terms and Conditions of Trade for Alliance Service Group Pty Ltd ABN 64 169 275 932, trading as Alliance Climate Control (we, us, our, Alliance). They cover the goods we supply and the services we perform — including air conditioning, heating, electrical and related work — for residential customers and light commercial customers.

When we say “you” or “your” we mean the customer named on the quote, invoice or service request.

By accepting our quote, placing an order, paying a deposit, or letting us start work, you agree to these Terms together with our quote or invoice. If anything on our quote conflicts with these Terms, these Terms apply unless we have agreed otherwise in writing.

Please read these Terms before we start. If anything is unclear, contact us first.

Your rights under Australian Consumer Law come first

Nothing in these Terms takes away from the rights you have under the Australian Consumer Law (ACL).

Cooling off

Sometimes the Australian Consumer Law gives you a right to cancel an agreement if it qualifies as an “unsolicited consumer agreement”. This usually applies when we sold you something different to what you originally invited us to quote, or when we contacted you first to start the discussion.

If your agreement is an unsolicited consumer agreement, you have at least 10 business days to cancel by giving us written notice. We won’t start the work or take payment (other than a deposit, if you ask us to apply one) during this period unless you ask us to.

If your agreement isn’t an unsolicited consumer agreement (for example, you contacted us to quote a specific job and we quoted that job), the cooling-off period doesn’t apply — though your other rights under the Australian Consumer Law still do.

Our quote and what’s included

What we’ll do

Your quote sets out the goods we’ll supply, the services we’ll perform, the agreed location, and the price. Unless we’ve said otherwise in writing, the price covers everything listed on the quote.

What’s not included unless we’ve quoted for it

Unless it’s specifically on your quote, you’ll need to arrange and pay for the following:

• Gas points, gas cocks and gas line work for gas heaters or evaporative coolers
• Roof access lights, power points and external electrical isolators
• Switchboard or electrical mains upgrades
• Concrete bases or roof platforms for outdoor units
• Boxing, framing, plasterwork or painting around ducts, bulkheads or grilles
• Coring, structural changes, scaffolding, fall protection, and crane access
• Drainage beyond the nearest provided connection point
• Council, strata or development approvals (and any relocation required because of strata or council requirements)

If something unexpected comes up on site, there may be additional costs. We’ll put it in writing and get your approval before we proceed.

Quote validity

Unless we’ve stated otherwise, our quote is valid for 30 days.

Variations

If you ask us to change the scope, or unforeseen site conditions mean the scope has to change, we’ll issue a written variation. We won’t continue with the affected part of the work until you’ve agreed to the variation in writing. Variations are payable on completion of the variation work unless we’ve agreed otherwise.

Site access and what we’ll need from you

To do our job safely and properly, you’ll need to provide:

• Clear, safe access to the site at the agreed time, free of obstructions
• All required approvals (strata, council, development, neighbour consents where applicable)
• Utilities (gas, water, power) connected and ready at the point of installation
• A safe place to store our equipment and tools at the site if needed
• Pets secured and children supervised during the work
• Furniture and personal items moved clear of the work area
• Confirmation and sign-off on the agreed location for indoor and outdoor units before we install

If the site doesn’t comply with work health and safety laws, or we can’t get safe access, we may need to reschedule. Any additional cost from this may apply.

Locating existing services

Before we start, you must tell us — and clearly mark on site — the precise location of any in-wall, underfloor or underground services (electrical, gas, water, sewer, telecoms, fibre, irrigation, oil). We’ll take all reasonable care to avoid them. If we damage something you didn’t identify, you’ll be responsible for the cost of repair.

Price and payment

Price

The price is as set out in our quote. Unless we say otherwise, prices exclude GST, which we’ll add at the applicable rate.

Deposit and progress payments for HVAC install work

Unless we’ve agreed otherwise, our standard payment schedule is:

• 10% on acceptance of the quote — confirms your booking date and schedule, and lets us start ordering materials for your job
• 40% three business days after your booking is confirmed — covers ordering of your equipment and the remaining materials
• 40% three business days before installation
• 10% on completion of installation — once the system is commissioned, tested and you’re satisfied with the work

We may not start, continue, or complete the work until each scheduled payment has been received.

Deposits

Your deposit confirms your acceptance of the quote, secures your booking on our schedule, and lets us start ordering materials for your job. Deposits are non-refundable after any cooling-off period, except in limited circumstances such as Alliance being unable to supply or install your equipment, or where required third-party approvals (for example, strata or council approval) are not granted. Alliance may also agree in writing to refund a deposit in other reasonable circumstances on a case-by-case basis. Your statutory rights under the Australian Consumer Law are not affected.

How you can pay

Cash, EFT, bank cheque, or credit card (a surcharge may apply). Cheques are treated as paid only once cleared.

Late payment

If an invoice isn’t paid by the due date, we may charge:

• A late payment administration fee, as shown on the invoice
• Interest on the overdue amount at 2.5% per month, calculated daily and compounding monthly
• All reasonable debt recovery costs, including legal fees on a solicitor and client basis

We may also suspend ongoing work or services until your account is brought up to date.

Set-off

You can’t withhold payment or deduct anything from what you owe us, except for an invoice (or part of one) that you’ve genuinely disputed in writing.

GST and taxes

Unless stated, prices exclude GST and any other applicable taxes or duties, which you must pay at the same time and on the same basis as the price.

Installation, your home, and things outside our control

We treat every home and site with care. Even so, some things sit outside what we can reasonably control or guarantee. We won’t be liable for:

• Hairline cracks or screw movements in ceilings, walls or cornices caused by normal building movement
• Changes in noise levels over time due to weather, lack of maintenance, or tampering
• Colour mismatch on exposed conduit, capping, pipes or trunking
• Movement of the structure, ground or soil affecting the goods after installation
• Damage caused by other tradespeople before, during or after our work
• Damage caused by adverse weather, storm, hail, flood, earthquake or fire
• Damage caused by power failures, power surges or external electrical faults
• Performance variation due to building orientation, surrounding structures, weather or other factors outside our control

If we have to install in a location different to the one originally agreed (for example because of access or structural constraints), we’ll discuss it with you first. Re-locations after install are charged as a variation.

Risk

Risk of damage or loss passes to you on delivery to the site. Please make sure your home or building insurance covers the goods from that point.

Air balancing

For ducted heating or cooling systems, we’ll use reasonable endeavours to balance the outlets as best as possible. Precise balancing of air volumes is difficult. If you ask us to rebalance air volumes after installation, this may be subject to an additional charge.

Electrical safety

All electrical work is tested for electrical safety and complies with the relevant Australian and New Zealand wiring standards and electrical safety regulations. If we find an existing fault that’s unsafe, we’ll let you know and we won’t re-energise the circuit until it’s been made safe. Rectifying pre-existing faults may incur additional charges.

Pumps, switchboards and serviceable components

Pumps, switchboards and other installed components need regular servicing — we recommend every 6 to 12 months by a suitably qualified technician.

Once we’ve installed them, ongoing servicing and maintenance is your responsibility unless you’ve signed a separate Maintenance Agreement Plan with us.

Warranty on these components

Subject to your rights under the Australian Consumer Law and our standalone Warranty Against Defects:

• Residential installations: 12 months from installation, covering defects in materials and workmanship
• Light commercial installations: 6 months from installation, covering defects in materials and workmanship

These warranties sit alongside (and don’t replace) the guarantees you have under the Australian Consumer Law.

Water leaks

If you suspect a leak, stop using the pump (if it’s safe), notify us in writing within 5 business days with a photo and description, and let us inspect.

If the leak is caused by a defect in our installation, we’ll rectify it at no cost to you. Where we choose to cover associated rectification costs (such as repair of nearby surfaces), those costs are capped at $2,000. This cap does not apply to your rights under the Australian Consumer Law, which cannot be excluded.

We won’t be liable for water damage caused by manufacturer defects, your failure to maintain or service the pump, third-party interference, water pressure fluctuations, or weather events.

Maintenance Plans

You have the option to sign up to an Alliance Maintenance Plan. Regular servicing helps your system run efficiently, catches small issues before they become big ones, and extends the life of your equipment. Some Maintenance Plans also extend your warranty cover beyond the standard period.

If you sign up, your plan is governed by its own separate Terms and Conditions, which we’ll provide at sign-up.

We still own the goods until you’ve paid

Ownership of the goods passes to you only when we’ve received payment in full. Until then:

• You hold the goods on our behalf and must look after them
• You must not on-sell, dispose of, or grant security over them
• We may enter the site (with reasonable notice) to recover them if you don’t pay
• Any insurance proceeds for loss or damage to the goods go to us, up to the unpaid amount

For commercial customers, we may register a security interest under the Personal Property Securities Act 2009 to protect this position. You agree to sign anything we reasonably need to do this, and not to register a competing security interest in the goods.

Warranties and defect claims

Your full warranty terms are set out in our separate Warranty Against Defects document, which we’ll give you with your installation paperwork. In summary:

• Goods and workmanship are warranted for a minimum of 12 months
• Longer warranty terms apply if you’ve signed up to an Alliance Priority Care, Classic, Select or Premium plan — the period and conditions are set out in your plan documents
• You’ll also receive a separate Manufacturer’s Warranty card from the equipment manufacturer

Annual maintenance is required to keep certain warranties live, including the Lifetime Craftsmanship Guarantee and any extended manufacturer warranty under an Alliance Maintenance Plan. Full conditions are set out in our Warranty Against Defects.

To make a warranty claim, contact us at alliancecc.com.au/book-warranty-call/ or call (02) 8201 0033. You’ll need to describe the defect, provide proof of purchase if asked, and let us inspect.

If we attend and the issue turns out not to be covered by the warranty (for example, lack of maintenance, weather damage, third-party tampering, or use outside the manufacturer’s instructions), a standard call-out charge applies.

Warranty work is carried out during normal business hours (Monday to Friday, 7am to 3pm). Out-of-hours warranty calls may attract an additional fee, which we’ll notify you of before we attend.

Cancellation

You can cancel

• During the cooling-off period, if it applies (see Cooling off section)
• If we’re in serious breach of these Terms and haven’t fixed it within 5 business days of you telling us
• A booked service visit, with at least 24 hours’ notice (less than that and a cancellation fee may apply)
• A Maintenance Plan, by giving the notice required under the plan

We can cancel

• If you’re in serious breach of these Terms (including non-payment) and haven’t fixed it within 5 business days of us telling you
• At any time before delivery, by written notice; we’ll refund any money you’ve paid for goods we haven’t supplied

If you cancel after work has started, you’ll need to pay for the work and materials we’ve supplied or committed to up to the date of cancellation. Custom-made or specially-ordered goods can’t be cancelled once production has started.

Limits on our liability

To the maximum extent permitted by law, our total liability under or in connection with these Terms is limited to the price you paid for the goods or services giving rise to the claim.

We won’t be liable for indirect or consequential losses — including lost profit, lost revenue, loss of opportunity, loss of goodwill, or business interruption.

Nothing in this section limits your rights under the Australian Consumer Law that can’t be excluded.

Your privacy

We collect and use your personal information to provide goods and services, manage your account, and (with your consent) keep in touch. For some accounts — particularly commercial accounts on credit terms — we may obtain a credit report from a credit reporting body.

For full details of how we handle your information, your rights, and how to make a complaint, see our Privacy Policy at alliancecc.com.au/privacy.

Intellectual property and use of images

Any designs, drawings, plans or specifications we prepare for you remain our property. They can’t be used or reproduced without our written approval.

We sometimes take photos of completed work for our records, training, and marketing. If you’d prefer we don’t use photos of your home for marketing, please let your Comfort Advisor know and we’ll respect that.

Other terms

Governing law

These Terms are governed by the laws of New South Wales. Any dispute is subject to the exclusive jurisdiction of the courts of New South Wales.

Subcontractors

We may use our employees, our contractors, or third parties to perform the work. We remain responsible to you for the work.

Force majeure

Neither of us is liable for delays or failures caused by events outside our reasonable control (such as natural disasters, fires, floods, storms, strikes, government actions, or supply chain disruptions).

Changes to these Terms

We may update these Terms by giving you written notice. Changes apply to new orders from the date we tell you.

Severability

If any part of these Terms is found to be invalid or unenforceable, the rest still apply.

Entire agreement

These Terms, together with your quote and our Warranty Against Defects, are the full agreement between us. They replace anything we’ve said or written before.

Notices

Notices can be given in person, by email, or by post to the address you provided when you booked.

Building Code and Home Building Act

We provide our goods and services in accordance with the Building Code of Australia and the Home Building Act 1989 (NSW). To the extent required by the Home Building Act, we warrant that work will be performed with due care and skill, with suitable new materials, and reasonably fit for its intended purpose.

Contact us

Alliance Climate Control

Unit 3, 176 Euston Road, Alexandria NSW 2015

General: (02) 8004 5980  |  Warranty: (02) 8201 0033

Email: service@alliancecc.com.au

Web: alliancecc.com.au

NSW Trade Lic 271472C  |  ARCTick AU36157  |  ABN 64 169 275 932