I recently had the aircon in my unit upgraded from a 10+ year old ducted system to a new 16kw beast. From the first interaction with Alliance I could tell it is a professional, well oiled outfit.
The quote inspection was arranged promptly after sending my enquiry, and Liam Doyle came to inspect the apartment and make recommendations. He was very pleasant, attentive to the requirements and thorough. I appreciated his very professional interaction with me and his detailed explanation of how the system would work. He was very prompt in sending through the quote. Strata took some time to approve the implementation, and I received two follow-ups from the team in that time. Nothing pushy, I was pleased with the contact as I felt it was another indication of a good process behind the scenes. After receiving strata approval I asked Liam to come back to discuss some cosmetic changes to the internal layout and he was very obliging and once again very attentive and professional. He came over on his way home that same afternoon and had the updated quote to me two days later.
I subsequently dealt with Will Williams who was the scheduler assigned to the job. He was also very professional and gave me a run-down of the installation process, timings, and answered all my questions without hassle, and with a great attitude once again. He was able to schedule me in promptly within two weeks which was ideal for our timing.
I know its unusual to call out the accounts team, but I paid a deposit and two instalments through Eric Zhang who once again blew me away with his professionalism and prompt response. He was pleasant, efficient and cordial on the phone and issued formal receipts within minutes of payment going through.
Finally, the installation team blew me away. Our installers Garret, Shabi and Daniel H were all extremely professional and took great care to tidy up after themselves and ensure everything was left in good order over the three days they took to install. I cannot speak highly enough of the excellent job they did with the installation. Nothing was too difficult, they made a number of suggestions that added to their workload but would be more aesthetically pleasing and had absolutely no issues answering questions or making changes as the install went along. Honestly a dream crew.
Lastly, we wrapped up the installation with Harry the plasterer, and the painters whose names I didnt catch. Once again all extremely professional, pleasant individuals that I was very comfortable with, and nothing was too much trouble. Harry in particular was especially helpful, and encountered the inevitable issue of uneven concrete slabs and walls not at right angles but promptly found solutions without letting these issues cause either concern, or delays. Harry was truly excellent and did an amazing job on a relatively difficult site.
Thank you Alliance team, you should be very proud of the work you all do, I could not be happier and have been singing your praises to everyone I know. I almost wish I had more aircon to install so I can engage you again!
Thanks again for a wonderful job and a great finished product, I should probably add that the aircon also works great!
