Indoor Air Quality (IAQ)

Good communication before, during and after. Very clear on what they were doing, easy to deal with. Will use again

Great experience with Alliance, Harry was very helpful and accessible in planning the job with us in a fairly complicated three system set up in our unit. Then Tommy, Shaad and Gokhan were an awesome installation team, they were very professional, made sure everything was done properly, cleaned up after themselves and kept us well informed throughout the process, they even worked through some awful rainy weather as well. Cannot recommend them highly enough.

Service person turned up on time. He was extremely courteous and very helpful. Without any fuss he was able to change his routine to work around a zoom call I needed to make. All required work and reasons for it were explained. Work was done very efficiently. He kept the area very clean and avoided any mess.

I wrote what's below a few years back - maybe I didn't press "post". Anyway, I've had a series of good experiences with Alliance Climate Control, and this was another one. I don't think I've ever come in contact with a better-run business than this one. From the first inspection , to talking through the options right through to installation this mob was stunningly professional - they always turned up on time, communication with the office was perfect, all the documentation was excellent; whoever runs this business really needs to be congratulated. Then on the day of the installation, an unpleasantly hot day to be working up in the roof, they sent three excellent young blokes - Harry, Aaron P. and Aiden, who did a really great job. I recommend these guys without hesitation; I'll give my sister in Crows Nest a ring and proselitize today as I sit back and enjoy a day when 33 is forecast, rather than suffer through it.

We have had a very good experience with firstly with Liam and Matt doing the diagnosis yesterday and then today Meedy and Juan did an excellent job of installing our new unit. It has been a wet day and they cleaned up very well afterwards. I thank all four men for their polite and thought manner.

Very happy with the professional service provided. Thank you.

I cannot speak more highly of the maintenance that Andre performed on our air-conditioning system. He was the most thorough technician compared to other technicians that have been here. He clearly outlined to us what had been done and what could not be done. His explanations were all very clear and he was able to work with us to find alternatives for certain issues. Thank you, Andre. You have instilled in us a greater confidence towards the company in which you work. They are lucky to have you.

These 5 star ratings are real. Shout out to Mitesh and Zach who have been absolute legends! Ive been having an ant infestation in my air con and they came to save my life. Sealed the holes, walked me through the process, and I loved that they were so clean and thorough (even wearing shoe covers + taking off shoes before stepping in) and had a super sense of humour! Also to Christiam, Marion and Brendan being absolutely patient and understanding of my situation and going back and forth to find a solution for me! Give these all these guys a raise. i would give u guys a 100 stars if i could. Fingers crossed no more ants!

Rahil was very polite and professional.

Connor was very efficient. He was most pleasant and explained thoroughly what he had done

I am really satisfied with the service I received. Great product and installers Meedy and Christian did a fantastic job- really happy with the final product.

Ahmad, Louis and Carlos were punctual, communicative and efficient. Very considerate in the final set up of the units, great job! JN: 106759

Friendly, helpful staff with careful communication from first phone call. Technicians were on time and cleaned up thoroughly. Each step was explained so I was confident of having the work done properly. Will definitely recommend this company.

Very responsive to customer concerns. The best thing about Alliance is their positive friendly and caring staff. They are a pleasure to have in your home.

I have a reverse cycle air conditioner that has been smelling musty. I had Daiken out to service it, they changed the filters but the smell persisted. I had Daiken out again and they told me I needed to remove half of my ceiling for them to get to the system. Then I called Alliance Climate Control, and I am so very pleased I did. Emre was able to access the unit to drain the system without cutting into the ceiling. He discovered that there was still a filter to be replaced ( that Daiken had missed). He was thorough, communicative and then left the apartment spotless when he completed the work. I cannot recommend Alliance more highly. Thank You Emre.

Tommy, Shad & Ghokan did a great job on our Mitsubishi unit installation. Efficient and on time, thrilled to have cooling ahead of summer. Shoutout to the social media manager for getting the boys on camera too.

The Alliance service team were excellent. They performed a full service on my 16 year old AC system and were very thorough and explained their findings clearly. I have signed up for an annual service in the future and are highly recommended.

Matt and Kyle conducted the annual check on our ducted air conditioning system, installed by Alliance Climate Control in 3 years ago. Matt and Kyle were professional, courteous, knowledgeable, and paid attention to detail. They provided full documentation on how the system was working. We are giving them a 5 star rating for their professionalism and courtesy. They took their work boots off before walking onto a recently installed wool carpet. They were excellent and are a credit to the company. Thank you.

Prefessiobal, helpful & problem solvers - both guys gave their best customer service. Thrilled I was recommended to the company.

As always, Alliance Climate Control provide excellent a/c advice and service. Andres was very helpful in explaining the annual a/c assessment and carried out the check with thoroughness and efficiency today. Thanks again Andres and to everyone at ACC.